Online and face to face training, coaching and events across the UK and Europe
Thrive Training Lab

Module 4

Feedback That Lands

Give meaningful praise, deliver constructive feedback calmly and build the confidence to make feedback an everyday leadership habit.

Being good at your job does not make your first leadership conversations easy. Suddenly you are setting expectations, delegating to former peers and finding time to support others as well as deliver your own work. We understand that shift. You do not need every answer before you start — you need a supportive place to build the foundations.

Talk about your team Explore the course
Managers collaborating in a leadership workshop
Thrive Training Lab

Explore. Practise. Make it yours.

Duration

2-hour live online module (or part of the 1- or 2-day face-to-face programme)

Group size

Maximum 5 delegates

Format

Live online

Price — Online

From £550

+ VAT

where understanding becomes useful —

Why this course matters

For newly promoted managers and leaders who avoid difficult conversations, giving feedback can feel uncomfortable, leaving useful praise unspoken and performance concerns unresolved.

What you’ll explore in the Lab

Feedback That Lands explores why feedback matters and introduces simple models, including SBI, to help delegates give specific, balanced feedback with clarity and confidence.

Through practical scenarios, delegates work on making praise meaningful, delivering constructive feedback calmly and reducing unnecessary conflict, while learning to receive feedback openly themselves. The focus is on turning occasional, awkward conversations into a regular leadership habit that supports individual growth and helps build a more open feedback culture.

a real challenge. a purposeful response.

The challenges this addresses

  • Vague comments that leave people guessing
  • Helpful feedback avoided because it feels uncomfortable
  • Constructive feedback delayed until a formal or pressured conversation
  • Defensive reactions preventing leaders from hearing useful feedback themselves

What this can change at work

Feedback is more useful when people can recognise the behaviour and understand the point. Leaders practise specific, balanced feedback, calm delivery and an open response when feedback comes their way. These habits can help colleagues act on clear examples rather than guess at vague comments, make constructive conversations more routine across the team, and support a business culture where improvement is discussed rather than left unsaid.

Examples instead of labels

Managers describe specific behaviour and its impact in feedback conversations instead of relying on vague praise or broad personal judgements.

Feedback in the moment

Leaders make constructive feedback a regular part of working conversations rather than saving useful observations only for formal performance reviews.

Feedback heard openly

When colleagues offer feedback, managers listen and explore what they mean before responding, rather than immediately defending their original intention.

why this module matters —

Feedback is how people grow, but new leaders often avoid it, sugar-coat it or deliver it so bluntly that it backfires. Learning to give feedback that is specific, balanced and kind is one of the fastest ways to lift performance.

Sound familiar?

A team member's work has slipped for weeks. You've hinted, but nothing has changed, and the rest of the team is starting to notice.

inside the session —

What we'll cover

  1. 1

    Why feedback matters

    The link between regular feedback, trust and performance, and why avoiding it costs everyone.

  2. 2

    A simple feedback model

    A clear, practical model for giving specific, balanced feedback, both praise and constructive.

  3. 3

    Practise, practise, practise

    Live rounds on real situations from your own team, with peer feedback on how it landed.

  4. 4

    When it gets emotional

    Staying calm and constructive when people react with defensiveness, upset or silence.

  5. 5

    Building a feedback culture

    Making feedback a normal, everyday habit in your team, including asking for it yourself.

Tools you'll take away

  • Feedback conversation model card
  • Preparation worksheet
  • Handling reactions guide
  • Team feedback habit plan

before the next module —

Put it into practice

Give one piece of positive and one piece of constructive feedback this week, and reflect on both in Module 5.

Inside the workshop

This interactive two-hour online session brings together up to five delegates for focused input on feedback models, small-group breakouts and peer-to-peer learning. Live practice scenarios give delegates opportunities to rehearse specific praise, constructive conversations and receiving feedback openly. Delegates leave with a simple model they have practised, clearer language for feedback conversations and practical ways to make feedback a regular habit.

Make Feedback That Lands relevant to your business

Tell us where you want to make progress with why feedback matters. We can discuss suitable workplace examples, priorities and access needs before agreeing the scope. This course is delivered live online for people in the UK and Europe, with timings agreed around participants.

Discuss this course

What the training covers

The scope below sets out the subjects covered. Workplace examples and practice are shaped around your team within the booked format.

  • Why feedback matters
  • Simple feedback models (e.g. SBI)
  • Praise that is specific and meaningful
  • Constructive feedback without conflict
  • Receiving feedback well
  • Practice scenarios

What’s included in your booking

Your booked time and format
2-hour live online module (or part of the 1- or 2-day face-to-face programme) · Live online · Maximum 5 delegates.
Included in every course
  • Interactive, facilitator-led learningLive, hands-on sessions built around practice and participation.
  • Group discussionsShared conversations about real situations, so people learn from each other as well as the facilitator.
  • Breakout exercisesSmall-group practice, role-play and problem-solving, online or in the room.
  • Take-away materialsCourse materials, tools and templates to use back at work.
Facilitated learning and practical application
The subject coverage, exercises and facilitator feedback described above, with space to connect the learning to relevant workplace situations. The workshop description sets out the specific plans, prompts or tools developed in this course.

Follow-up coaching, refresher sessions and additional delivery days are not automatic inclusions; any additions are agreed in your proposal. Travel, venue arrangements and any software licences are confirmed separately where relevant. Prices exclude VAT.

Outcomes

The capabilities delegates work towards through the training and practice:

  • Give specific, balanced feedback using a simple model
  • Deliver constructive feedback calmly
  • Make feedback a regular habit
  • Receive feedback openly

the next conversation is where it counts —

Take it back to work.

Choose a real situation where you want to apply the learning. Use it to turn an outcome into a manageable first step, then reflect on what changes.

Choose

Start with one priority: Give specific, balanced feedback using a simple model.

Apply

Try the approach in a relevant task or conversation. Note what felt useful and what you would adapt.

Review

Reflect on what happened, seek feedback where appropriate and choose your next step. Follow-up support can be discussed separately.

Bring this topic to your next event

We can discuss adapting Feedback That Lands into a keynote or large-group session, focusing on the themes most relevant to your audience. Depth, activities, timings and any follow-up depend on the format and package you choose; an event session is not a substitute for the full course.

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2-hour live online module (or part of the 1- or 2-day face-to-face programme)Maximum 5 delegates

Course synopsis

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Included in every course

  • Interactive, facilitator-led learning
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  • Breakout exercises
  • Take-away materials

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Course details
Your people. Your priorities.Ready to Thrive? Build your Lab.A programme shaped around your people — and the progress you want to make.

your next step starts here —

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Bring the challenge your people want to work on. We'll shape a practical training workshop or coaching experience around it — with room to explore, practise and take a useful next step.

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