Online and face to face training, coaching and events across the UK and Europe
Thrive Training Lab

Module 3

Effective One-to-Ones

Turn one-to-ones into focused conversations that balance performance, wellbeing and development, with clear actions and consistent follow-through.

Being good at your job does not make your first leadership conversations easy. Suddenly you are setting expectations, delegating to former peers and finding time to support others as well as deliver your own work. We understand that shift. You do not need every answer before you start — you need a supportive place to build the foundations.

Talk about your team Explore the course
Managers collaborating in a leadership workshop
Thrive Training Lab

Explore. Practise. Make it yours.

Duration

2-hour live online module (or part of the 1- or 2-day face-to-face programme)

Group size

Maximum 5 delegates

Format

Live online

Price — Online

From £550

+ VAT

where understanding becomes useful —

Why this course matters

When one-to-ones become routine status updates, managers miss valuable opportunities to understand their people, address performance and support development, particularly when working remotely or across hybrid teams.

What you’ll explore in the Lab

This two-hour online module helps newly promoted managers and leaders refresh their approach with a simple, repeatable structure that gives performance, wellbeing and development the attention each deserves.

Delegates practise listening, asking purposeful questions and agreeing clear actions, while exploring how to adapt conversations for remote team members without losing focus or connection. They leave better equipped to run valuable one-to-ones, follow up consistently and make these conversations a more effective part of everyday management.

a real challenge. a purposeful response.

The challenges this addresses

  • One-to-one meetings reduced to routine task status updates
  • Development or wellbeing concerns missing from the conversation
  • Agreed one-to-one actions forgotten between scheduled conversations
  • Remote colleagues receiving check-ins unsuited to their working context

What this can change at work

A one-to-one should give both people something more useful than another status report. Managers build a structure that makes space for performance, development and wellbeing, with actions that carry into the next conversation. Adapting that approach for remote colleagues can help individuals raise what matters, strengthen the manager relationship and give the organisation a more consistent place to notice concerns and support progress through everyday work.

Broader conversations

One-to-ones make deliberate space for performance, development and wellbeing rather than spending the whole meeting reviewing task completion and immediate deadlines.

Actions carried forward

Managers and colleagues record agreed actions and return to them at the next one-to-one, discussing progress and any support still needed.

Remote check-ins adapted

Managers adjust the structure of remote one-to-ones to the colleague’s context, checking that important concerns have space in the conversation.

why this module matters —

One-to-ones are the single most powerful habit a manager has, yet they're often cancelled, rushed or turned into status updates. Done well, they build trust, surface problems early and drive performance and retention.

Sound familiar?

Your one-to-ones have drifted into ten-minute task updates. One of your best people has gone quiet, and you've just heard they're looking elsewhere.

inside the session —

What we'll cover

  1. 1

    The purpose of a great 1:1

    Why one-to-ones matter and what your team actually needs from them.

  2. 2

    A simple structure

    A repeatable format that balances performance, wellbeing, development and priorities.

  3. 3

    Questions that open people up

    Practising coaching-style questions and active listening in pairs and trios.

  4. 4

    Handling the tricky moments

    What to do when someone is struggling, disengaged or raises something difficult.

  5. 5

    Actions and follow-through

    Capturing commitments and following up so every one-to-one moves things forward.

Tools you'll take away

  • One-to-one agenda template
  • Coaching question bank
  • Wellbeing check-in prompts
  • Action and follow-up tracker

before the next module —

Put it into practice

Run your next one-to-ones using the new structure and note what changed for Module 4.

Inside the workshop

Working in a small group of up to five delegates, participants explore a clear one-to-one structure before applying it through interactive breakouts, peer-to-peer learning and live conversation practice. Practical activities focus on listening, questioning, balancing performance with wellbeing and development, and tracking agreed actions. Delegates leave with a repeatable approach to preparing, running and following up one-to-ones, including adaptations for remote and hybrid teams.

Make Effective One-to-Ones relevant to your business

Tell us where you want to make progress with structuring a 1:1. We can discuss suitable workplace examples, priorities and access needs before agreeing the scope. This course is delivered live online for people in the UK and Europe, with timings agreed around participants.

Discuss this course

What the training covers

The scope below sets out the subjects covered. Workplace examples and practice are shaped around your team within the booked format.

  • Structuring a 1:1
  • Performance, wellbeing and development conversations
  • Listening and asking good questions
  • Tracking actions
  • 1:1s for remote and hybrid teams

What’s included in your booking

Your booked time and format
2-hour live online module (or part of the 1- or 2-day face-to-face programme) · Live online · Maximum 5 delegates.
Included in every course
  • Interactive, facilitator-led learningLive, hands-on sessions built around practice and participation.
  • Group discussionsShared conversations about real situations, so people learn from each other as well as the facilitator.
  • Breakout exercisesSmall-group practice, role-play and problem-solving, online or in the room.
  • Take-away materialsCourse materials, tools and templates to use back at work.
Facilitated learning and practical application
The subject coverage, exercises and facilitator feedback described above, with space to connect the learning to relevant workplace situations. The workshop description sets out the specific plans, prompts or tools developed in this course.

Follow-up coaching, refresher sessions and additional delivery days are not automatic inclusions; any additions are agreed in your proposal. Travel, venue arrangements and any software licences are confirmed separately where relevant. Prices exclude VAT.

Outcomes

The capabilities delegates work towards through the training and practice:

  • Run a structured, valuable 1:1
  • Balance performance and wellbeing topics
  • Track and follow up on actions
  • Adapt 1:1s for remote team members

the next conversation is where it counts —

Take it back to work.

Choose a real situation where you want to apply the learning. Use it to turn an outcome into a manageable first step, then reflect on what changes.

Choose

Start with one priority: Run a structured, valuable 1:1.

Apply

Try the approach in a relevant task or conversation. Note what felt useful and what you would adapt.

Review

Reflect on what happened, seek feedback where appropriate and choose your next step. Follow-up support can be discussed separately.

Bring this topic to your next event

We can discuss adapting Effective One-to-Ones into a keynote or large-group session, focusing on the themes most relevant to your audience. Depth, activities, timings and any follow-up depend on the format and package you choose; an event session is not a substitute for the full course.

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2-hour live online module (or part of the 1- or 2-day face-to-face programme)Maximum 5 delegates

Course synopsis

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Included in every course

  • Interactive, facilitator-led learning
  • Group discussions
  • Breakout exercises
  • Take-away materials

Live online

From £550+ VAT

Course details
Your people. Your priorities.Ready to Thrive? Build your Lab.A programme shaped around your people — and the progress you want to make.

your next step starts here —

Ready to step into the lab?

Your business. Our training. Together, we thrive.

Bring the challenge your people want to work on. We'll shape a practical training workshop or coaching experience around it — with room to explore, practise and take a useful next step.

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