Privacy Notice
Template wording — please have this reviewed and completed before launch.
Thrive Training Lab ("we") is committed to protecting your personal data. This notice explains how we handle information under the UK General Data Protection Regulation and the Data Protection Act 2018.
What we collect
When you send an enquiry we collect your name, company, work email, the service you are interested in and your message. We do not ask for sensitive personal data.
How we use it
We use your details only to respond to your enquiry and, where you go on to work with us, to deliver and administer our services. Our lawful basis is legitimate interests or steps prior to entering a contract.
Thrive Guide AI assistant
Thrive Guide uses AI to help you explore public website information. One conversation is stored in this browser tab’s session storage so it can continue between pages; it is not saved as a chat record in our enquiry system. You can clear it using the start-fresh control, and browser session storage normally clears when the tab closes. Please do not enter sensitive information or personal contact details in chat.
The conversation and current page are processed by our AI service to generate replies. The selected model uses a zero-retention endpoint. Contact details entered in the separate call or proposal form are not sent to the AI model or used for AI training; they are saved securely for Thrive to respond. Obvious email addresses and phone numbers typed into chat are removed before AI processing, but this is not a guarantee of complete anonymisation.
Call and proposal requests require your permission to use your details to respond, and do not sign you up for marketing. Preferred dates are requests rather than confirmed appointments. If you accept analytics, Thrive Guide records daily totals of opens, questions and successful enquiries grouped by broad subject such as leadership or coaching. These counts contain no contact details, conversation text or visitor identifiers; they are not collected when you choose essential-only cookies.
How long we keep it
Enquiries are kept for up to [24 months] unless we go on to work together.
Who we share it with
We use trusted providers to host this website and store enquiries securely. We never sell your data.
Your rights
You can ask to access, correct or delete your data, or object to how we use it, by emailing hello@thrivetraininglab.co.uk. You can also complain to the Information Commissioner's Office (ico.org.uk).
Contact
Thrive Training Lab, [Registered office address]. Company no. [Company number].