Online and face to face training, coaching and events across the UK and Europe

Duration

3 × 2.5-hour live online sessions (7.5 hours)

Group size

Maximum 6 participants

Format

Live online

Price — Online

From £1,499 per group

+ VAT

where understanding becomes useful —

Why this course matters

Teams perform best when meetings lead somewhere, feedback is shared openly and good habits hold up on a busy week.

What you’ll explore in the Lab

Skills Online Lab Part 2 focuses on how people work together and keep performing.

Participants learn to plan and facilitate meetings that end in clear decisions and owners, give and receive feedback that is specific, fair and useful, and build the everyday habits that support consistent performance without relying on longer hours. Each live online session is a small-group working lab with breakouts, practice on real situations and a personal action to try before the next session.

a real challenge. a purposeful response.

The challenges this addresses

  • Meetings that end without a decision, an owner or a next step
  • Feedback left unsaid, delivered too late or received defensively
  • Good intentions fading once the working week gets busy
  • Online and hybrid conversations dominated by a few voices

What this can change at work

Strengthen the shared habits that shape how a team works day to day. The series connects effective meetings, feedback and high-performance habits, so collaboration becomes more purposeful and individual performance more consistent. People leave meetings knowing what was decided and who owns it, raise feedback earlier and more constructively, and build routines that keep important work moving. The business gains time back from unproductive meetings, a more open feedback culture and steadier performance — without promising particular results or figures.

Meetings with a purpose

Agendas name the decision needed, and meetings close with agreed actions, owners and dates.

Feedback shared earlier

Colleagues give specific, balanced feedback close to the moment and ask for feedback on their own work.

Habits that hold up

People keep a small set of planned routines for focus, energy and review, even during pressured weeks.

Inside the workshop

Delivered live online for a maximum of 6 participants, with sessions spaced so new skills can be tried at work between each one. Every session is live, interactive and facilitator-led — short input, breakout exercises, peer-to-peer learning and practice on participants' own workload, messages, meetings and conversations. Each person leaves every session with a practical tool, a personal action to try before the next Lab and the chance to share what happened with the group. Examples and scenarios are agreed around your teams and ways of working before delivery.

Make Skills Online Lab Pt 2: Meet, Feed Back & Perform relevant to your business

Tell us where you want to make progress with effective meetings: purpose, facilitation and clear actions. We can discuss suitable workplace examples, priorities and access needs before agreeing the scope. This course is delivered live online for people in the UK and Europe, with timings agreed around participants.

Discuss this course

What the training covers

The scope below sets out the subjects covered. Workplace examples and practice are shaped around your team within the booked format.

  • Effective Meetings: purpose, facilitation and clear actions
  • Giving & Receiving Feedback: specific, balanced and timely
  • High-Performance Habits: focus, energy and consistent routines
  • Workplace actions between sessions and peer review of progress

What’s included in your booking

Your booked time and format
3 × 2.5-hour live online sessions (7.5 hours) · Live online · Maximum 6 participants.
Included in every course
  • Interactive, facilitator-led learningLive, hands-on sessions built around practice and participation.
  • Group discussionsShared conversations about real situations, so people learn from each other as well as the facilitator.
  • Breakout exercisesSmall-group practice, role-play and problem-solving, online or in the room.
  • Take-away materialsCourse materials, tools and templates to use back at work.
Facilitated learning and practical application
The subject coverage, exercises and facilitator feedback described above, with space to connect the learning to relevant workplace situations. The workshop description sets out the specific plans, prompts or tools developed in this course.

Follow-up coaching, refresher sessions and additional delivery days are not automatic inclusions; any additions are agreed in your proposal. Travel, venue arrangements and any software licences are confirmed separately where relevant. Prices exclude VAT.

Outcomes

The capabilities delegates work towards through the training and practice:

  • Plan meetings around the decision or outcome needed
  • Facilitate inclusive discussion online and in the room
  • Give specific, balanced feedback and receive it without defensiveness
  • Build a small set of habits that support consistent performance
  • Leave each session with a practical action to try at work

the next conversation is where it counts —

Take it back to work.

Choose a real situation where you want to apply the learning. Use it to turn an outcome into a manageable first step, then reflect on what changes.

Choose

Start with one priority: Plan meetings around the decision or outcome needed.

Apply

Try the approach in a relevant task or conversation. Note what felt useful and what you would adapt.

Review

Reflect on what happened, seek feedback where appropriate and choose your next step. Follow-up support can be discussed separately.

Bring this topic to your next event

We can discuss adapting Skills Online Lab Pt 2: Meet, Feed Back & Perform into a keynote or large-group session, focusing on the themes most relevant to your audience. Depth, activities, timings and any follow-up depend on the format and package you choose; an event session is not a substitute for the full course.

Explore Speaking & Events

More from Communication & Influence Lab

Three live online labs that build a growth mindset, sharpen everyday communication and help people take control of their time and priorities.

3 × 2.5-hour live online sessions (7.5 hours)Maximum 6 participants

Course synopsis

The skills that change a working week are rarely complicated — they are the ones people get to practise, try out and talk about. Skills Online Lab Part 1 brings together three foundations of personal effectiveness in one connected series. Participants start with how they respond to challenge and setbacks, move on to communicating clearly with different people and channels, and finish by taking control of their workload with practical prioritisation and weekly planning. Each live online session is a small-group working lab using participants' own situations, and the time between sessions is used to try a personal action at work and bring the experience back to the group.

3 live sessions · 2.5 hours each

Outcomes — you'll be able to

  • Recognise fixed-mindset triggers and reframe setbacks as learning
  • Structure clear messages and listen to understand
  • Adapt communication to different people and channels
  • Prioritise workload with a simple framework and plan the week
  • Leave each session with a practical action to try at work

Included in every course

  • Interactive, facilitator-led learning
  • Group discussions
  • Breakout exercises
  • Take-away materials

Live online

From £1,499 per group+ VAT

Course details

Growth Mindset at Work

Build the mindset to embrace challenge, learn from setbacks and keep developing, as an individual and as a team.

Half day · 3.5 hours per half day6–8 delegates

Course synopsis

Progress starts with how people respond when something feels unfamiliar or difficult. How people respond to challenge, feedback and setbacks shapes how quickly they learn and how well teams adapt. This half-day session explores the practical difference between fixed and growth mindsets at work, and how language, feedback and habits either encourage or limit development. Delegates identify their own fixed-mindset triggers, practise reframing setbacks and learn how to talk about effort and progress in a way that supports others to stretch themselves. Progress over perfection, in practice.

Key focus areas

  • Fixed vs growth mindset at work
  • Recognising your triggers
  • Learning from setbacks
  • Language that encourages growth
  • Feedback that supports development
  • Building a learning culture

Outcomes — you'll be able to

  • Recognise fixed-mindset triggers
  • Reframe setbacks as learning
  • Use language that encourages growth in others
  • Leave with a personal growth plan

Included in every course

  • Interactive, facilitator-led learning
  • Group discussions
  • Breakout exercises
  • Take-away materials

Face to face

From £1,100+ VAT

Online: From £899 + VAT

Course details

your next step starts here —

Ready to step into the lab?

Your business. Our training. Together, we thrive.

Bring the challenge your people want to work on. We'll shape a practical training workshop or coaching experience around it — with room to explore, practise and take a useful next step.

Start a conversation