Online and face to face training, coaching and events across the UK and Europe

Duration

3 × 2.5-hour live online sessions (7.5 hours)

Group size

Maximum 6 participants

Format

Live online

Price — Online

From £1,499 per group

+ VAT

where understanding becomes useful —

Why this course matters

The skills that change a working week are rarely complicated — they are the ones people get to practise, try out and talk about.

What you’ll explore in the Lab

Skills Online Lab Part 1 brings together three foundations of personal effectiveness in one connected series.

Participants start with how they respond to challenge and setbacks, move on to communicating clearly with different people and channels, and finish by taking control of their workload with practical prioritisation and weekly planning. Each live online session is a small-group working lab using participants' own situations, and the time between sessions is used to try a personal action at work and bring the experience back to the group.

a real challenge. a purposeful response.

The challenges this addresses

  • Setbacks and unfamiliar work met with hesitation rather than curiosity
  • Messages, emails and conversations creating avoidable confusion
  • Urgent requests repeatedly displacing the work that matters most
  • Development treated as a one-off event rather than something practised week by week

What this can change at work

Give people a practical foundation for how they think, communicate and organise their work. The series connects growth mindset, clear communication and prioritisation, so each skill supports the next: a more constructive response to challenge, clearer messages to colleagues and customers, and weeks planned around priorities rather than noise. Managers gain a shared language for development conversations. The business gains people who approach change with more openness, communicate with less rework and make more deliberate choices about where their time goes — without promising particular productivity figures.

Setbacks explored, not avoided

After a difficult task, people discuss what they learnt and what they will try next rather than labelling their ability.

Clearer everyday messages

Emails and updates lead with the purpose, the request and the next step, adapted to the person receiving them.

Weeks planned around priorities

People plan their week around their most important work and discuss capacity before accepting new requests.

Inside the workshop

Delivered live online for a maximum of 6 participants, with sessions spaced so new skills can be tried at work between each one. Every session is live, interactive and facilitator-led — short input, breakout exercises, peer-to-peer learning and practice on participants' own workload, messages, meetings and conversations. Each person leaves every session with a practical tool, a personal action to try before the next Lab and the chance to share what happened with the group. Examples and scenarios are agreed around your teams and ways of working before delivery.

Make Skills Online Lab Pt 1: Grow, Communicate & Prioritise relevant to your business

Tell us where you want to make progress with growth mindset at work: challenge, setbacks and learning. We can discuss suitable workplace examples, priorities and access needs before agreeing the scope. This course is delivered live online for people in the UK and Europe, with timings agreed around participants.

Discuss this course

What the training covers

The scope below sets out the subjects covered. Workplace examples and practice are shaped around your team within the booked format.

  • Growth Mindset at Work: challenge, setbacks and learning
  • Effective Communication: clarity, listening and adapting your style
  • Time Management: priorities, planning and focused time
  • Workplace actions between sessions and peer review of progress

What’s included in your booking

Your booked time and format
3 × 2.5-hour live online sessions (7.5 hours) · Live online · Maximum 6 participants.
Included in every course
  • Interactive, facilitator-led learningLive, hands-on sessions built around practice and participation.
  • Group discussionsShared conversations about real situations, so people learn from each other as well as the facilitator.
  • Breakout exercisesSmall-group practice, role-play and problem-solving, online or in the room.
  • Take-away materialsCourse materials, tools and templates to use back at work.
Facilitated learning and practical application
The subject coverage, exercises and facilitator feedback described above, with space to connect the learning to relevant workplace situations. The workshop description sets out the specific plans, prompts or tools developed in this course.

Follow-up coaching, refresher sessions and additional delivery days are not automatic inclusions; any additions are agreed in your proposal. Travel, venue arrangements and any software licences are confirmed separately where relevant. Prices exclude VAT.

Outcomes

The capabilities delegates work towards through the training and practice:

  • Recognise fixed-mindset triggers and reframe setbacks as learning
  • Structure clear messages and listen to understand
  • Adapt communication to different people and channels
  • Prioritise workload with a simple framework and plan the week
  • Leave each session with a practical action to try at work

the next conversation is where it counts —

Take it back to work.

Choose a real situation where you want to apply the learning. Use it to turn an outcome into a manageable first step, then reflect on what changes.

Choose

Start with one priority: Recognise fixed-mindset triggers and reframe setbacks as learning.

Apply

Try the approach in a relevant task or conversation. Note what felt useful and what you would adapt.

Review

Reflect on what happened, seek feedback where appropriate and choose your next step. Follow-up support can be discussed separately.

Bring this topic to your next event

We can discuss adapting Skills Online Lab Pt 1: Grow, Communicate & Prioritise into a keynote or large-group session, focusing on the themes most relevant to your audience. Depth, activities, timings and any follow-up depend on the format and package you choose; an event session is not a substitute for the full course.

Explore Speaking & Events

More from Communication & Influence Lab

Three live online labs to run meetings that lead to decisions, give and receive feedback with confidence and build the habits behind consistent high performance.

3 × 2.5-hour live online sessions (7.5 hours)Maximum 6 participants

Course synopsis

Teams perform best when meetings lead somewhere, feedback is shared openly and good habits hold up on a busy week. Skills Online Lab Part 2 focuses on how people work together and keep performing. Participants learn to plan and facilitate meetings that end in clear decisions and owners, give and receive feedback that is specific, fair and useful, and build the everyday habits that support consistent performance without relying on longer hours. Each live online session is a small-group working lab with breakouts, practice on real situations and a personal action to try before the next session.

3 live sessions · 2.5 hours each

Outcomes — you'll be able to

  • Plan meetings around the decision or outcome needed
  • Facilitate inclusive discussion online and in the room
  • Give specific, balanced feedback and receive it without defensiveness
  • Build a small set of habits that support consistent performance
  • Leave each session with a practical action to try at work

Included in every course

  • Interactive, facilitator-led learning
  • Group discussions
  • Breakout exercises
  • Take-away materials

Live online

From £1,499 per group+ VAT

Course details

Growth Mindset at Work

Build the mindset to embrace challenge, learn from setbacks and keep developing, as an individual and as a team.

Half day · 3.5 hours per half day6–8 delegates

Course synopsis

Progress starts with how people respond when something feels unfamiliar or difficult. How people respond to challenge, feedback and setbacks shapes how quickly they learn and how well teams adapt. This half-day session explores the practical difference between fixed and growth mindsets at work, and how language, feedback and habits either encourage or limit development. Delegates identify their own fixed-mindset triggers, practise reframing setbacks and learn how to talk about effort and progress in a way that supports others to stretch themselves. Progress over perfection, in practice.

Key focus areas

  • Fixed vs growth mindset at work
  • Recognising your triggers
  • Learning from setbacks
  • Language that encourages growth
  • Feedback that supports development
  • Building a learning culture

Outcomes — you'll be able to

  • Recognise fixed-mindset triggers
  • Reframe setbacks as learning
  • Use language that encourages growth in others
  • Leave with a personal growth plan

Included in every course

  • Interactive, facilitator-led learning
  • Group discussions
  • Breakout exercises
  • Take-away materials

Face to face

From £1,100+ VAT

Online: From £899 + VAT

Course details

your next step starts here —

Ready to step into the lab?

Your business. Our training. Together, we thrive.

Bring the challenge your people want to work on. We'll shape a practical training workshop or coaching experience around it — with room to explore, practise and take a useful next step.

Start a conversation