Emotional Intelligence & Self-Awareness

Build self-awareness, manage emotions under pressure and respond with empathy to strengthen communication, leadership and working relationships.

Development is not only about doing more for the business. It is about feeling more capable in your role, understanding yourself and making room for the career you want. When demands keep growing, we understand why focus, confidence and resilience can need attention too.

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Professionals planning a project together

Explore. Practise. Make it yours.

Duration

Half day · 3.5 hours per half day

Group size

6–8 delegates

Format

Online or face to face

Price — Face to face

From £1,100

+ VAT

Price — Online

From £899

+ VAT

where understanding becomes useful —

Why this course matters

Understanding your impact gives you more choice about how you respond to people.

What you’ll explore in the Lab

When pressure rises, emotional triggers and unexamined reactions can undermine communication, judgement and working relationships. This half-day course helps professionals at every level, customer-facing teams and aspiring or current leaders understand the core elements of emotional intelligence: self-awareness, self-management, empathy and relationships.

Delegates explore their own triggers, practise managing reactions under pressure and learn to read others’ emotional cues without jumping to conclusions. By applying these skills to everyday workplace situations, they develop a more considered approach to conversations and collaboration, supported by a personal EI action plan to strengthen relationships and put their learning into practice.

a real challenge. a purposeful response.

The challenges this addresses

Pressure driving emotional reactions that damage working trust
Personal triggers or everyday communication impact going unnoticed
Colleagues’ perspectives missed during pressured or sensitive exchanges
Empathy overlooked when responding to customers or team concerns

What this can change at work

What you notice in yourself can change how you respond to someone else. Exploring emotional triggers, reactions and empathy helps people approach pressured exchanges with greater awareness and care. Teams can have conversations that better acknowledge different perspectives, supporting working relationships across the business without avoiding the practical issues, expectations or decisions that still need to be addressed.

Triggers recognised sooner

People identify situations that tend to provoke a strong reaction and pause before replying in a pressured conversation.

Perspectives explored before responding

Colleagues ask how someone sees the situation before offering a view, especially when handling customer concerns or team tensions.

Impact considered afterwards

People reflect on how their tone and response affected a working conversation and identify an adjustment for the next exchange.

Inside the workshop

Working in a small group of 6–8 delegates, participants move from exploring emotional intelligence and their own triggers to practising self-management, empathy and relationship-building. Interactive breakouts, peer-to-peer learning and live practice provide opportunities to test responses to challenging workplace situations and reflect on their impact. Delegates leave with practical approaches for everyday interactions and a personal EI action plan.

Make Emotional Intelligence & Self-Awareness relevant to your business

Tell us where you want to make progress with what emotional intelligence is. We can discuss suitable workplace examples, priorities and access needs before agreeing the scope. Choose live online or face-to-face training for your UK or European team, with delivery arrangements agreed before booking.

Discuss this course

What the training covers

The scope below sets out the subjects covered. Workplace examples and practice are shaped around your team within the booked format.

What emotional intelligence is
Building self-awareness
Managing emotions under pressure
Empathy and reading others
Building stronger relationships
Personal EI action plan

What’s included in your booking

Your booked time and format: Half day · Live online or face to face, agreed before booking · 6–8 delegates.
Included in every course: Interactive, facilitator-led learningLive, hands-on sessions built around practice and participation.
Group discussionsShared conversations about real situations, so people learn from each other as well as the facilitator.
Breakout exercisesSmall-group practice, role-play and problem-solving, online or in the room.
Take-away materialsCourse materials, tools and templates to use back at work.
Facilitated learning and practical application: The subject coverage, exercises and facilitator feedback described above, with space to connect the learning to relevant workplace situations. The workshop description sets out the specific plans, prompts or tools developed in this course.

Follow-up coaching, refresher sessions and additional delivery days are not automatic inclusions; any additions are agreed in your proposal. Travel, venue arrangements and any software licences are confirmed separately where relevant. Prices exclude VAT.

Outcomes

The capabilities delegates work towards through the training and practice:

Recognise your emotional triggers
Manage reactions under pressure
Read and respond to others with empathy
Apply EI to strengthen working relationships

the next conversation is where it counts —

Take it back to work.

Choose a real situation where you want to apply the learning. Use it to turn an outcome into a manageable first step, then reflect on what changes.

Choose

Start with one priority: Recognise your emotional triggers.

Apply

Try the approach in a relevant task or conversation. Note what felt useful and what you would adapt.

Review

Reflect on what happened, seek feedback where appropriate and choose your next step. Follow-up support can be discussed separately.

Bring this topic to your next event

We can discuss adapting Emotional Intelligence & Self-Awareness into a keynote or large-group session, focusing on the themes most relevant to your audience. Depth, activities, timings and any follow-up depend on the format and package you choose; an event session is not a substitute for the full course.

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Your people. Your priorities.Ready to Thrive? Build your Lab.A programme shaped around your people — and the progress you want to make.

your next step starts here —

Ready to step into the lab?

Your business. Our training. Together, we thrive.

Bring the challenge your people want to work on. We'll shape a practical training workshop or coaching experience around it — with room to explore, practise and take a useful next step.

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