Client experience · Financial Services & Lending
Funding Circle
Developing the managers who bring new people up to speed
Leadership and management development for the people who onboard, coach and develop new starters.
Leadership development · Manager enablement · Learning journeys · Team performance
the starting point —
The challenge
New starters only become confident and capable as fast as the people leading them. In a complex financial services environment, Funding Circle needed managers who could onboard, coach and develop their people consistently — so learning did not stop at induction. The opportunity was to build that leadership capability: giving managers a clear, structured way to develop new employees and connect initial training with practical workplace performance.
What we worked on
Equip the managers who lead new starters
We worked with the managers responsible for bringing people up to speed, building the leadership skills behind consistent onboarding and everyday people development.
- Structured learning journeys — managers given a clear progression for their people from initial induction through to role-specific competence
- Role-based capability development — connecting what managers teach with the knowledge, skills and behaviours new starters need to succeed
- Engaging learning experiences — moving managers beyond information-heavy induction towards practical, interactive development
Carry it into the role
The focus then moved to how managers lead people once they are in the seat: applying knowledge, coaching through it and checking readiness as people progress.
- Practical application — managers creating opportunities for learners to apply knowledge to realistic workplace scenarios
- Manager enablement — managers equipped to reinforce learning, provide feedback and support development
- Readiness and reinforcement — a framework for assessing progress, identifying development needs and supporting continued learning
The Thrive difference.
Great onboarding isn’t about delivering more information. It’s about the leaders around new starters: giving people the right knowledge, experiences and support at the right time, and giving managers the confidence to develop their people. That’s how organisations build confident, capable employees who are ready to contribute.
Project highlights
- Leadership and management development for the people who onboard new starters
- Clear progression from induction to role-specific competence
- Role-based capability development linked to business expectations
- Interactive learning built around realistic workplace scenarios
- Manager enablement and readiness checks to reinforce learning
Onboarding timescales, participant feedback and measurable readiness outcomes will only be added once confirmed.
what this tells us —
The takeaway
Faster readiness comes from confident managers: a clear route, practical application and leaders who reinforce the learning every day.
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